Sofitel Gold Coast Broadbeach 5 stars

Customer review rating (ALL Rating) 4.3/5 5,220 reviews

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Sofitel Gold Coast Broadbeach - Image 1
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81 Surf Parade, 4218 Broadbeach, Australia

Description

Hotel extras

  • Located in the heart of Broadbeach and mere steps from the ocean

  • Enjoy French luxury, premier dining and warm hospitality

  • Gold Coast's ideal conference venue

  • Outdoor pools and spa, gymnasium, tennis court

Our accommodation(s)

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Hotel location

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 Broadbeach
Australia

GPS:-28.029367, 153.431579

Telephone
Fax +61 7 5592 3747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,220 reviews

TripAdvisor Rating  4.0/5  3,357 reviews

Very Disappointed

Customer review rating 0.5/5

Sue J. Business - Confirmed reviews ALL

Hi I booked initially for 4 nights (30 April - 3 May) via the EMDR Conference link. At the time there was no room available for Saturday 4 May. I called on 31 March for a cancellation and was advised that I was booked for 4 May for $312.00 a night. On my arrival on 30 April I was advised that I had been booked for the night before (29 April) and as I did not arrive would be charged a missed night. Your Manager Raine Walker was fantastic and was eventually able to book me in for Saturday 4 May thus avoiding searching for other accommodation which would have been very inconvenient as the conference finished at 5pm and the Gala dinner was 7pm. Unfortunately I was charged $600 for the 4 May as opposed to my original booking of $312.00. I am not happy about this extra $300 charged and being booked for the wrong night. Other areas of disappointment are: 1. Lifts - on the Sunday lifts did not work and for a short time I was stranded on Level 10 unable to bring my bags to reception. 2. Standard of the room was very average - pillows were terrible but I was able to have a better pillow delivered to my room. 3. Television - I wanted to attach an HDMI cord to link my lap top to the television but there was little room to plus it in. Also the search for television channels is clunky and hard to access. 4. My colleague Reneshree Govendor also had poor service eg charged for breakfast two times. She has submitted a separate report. Whilst some staff (Raine Walker) were fantastic the overall standard of my stay was very poor and at this stage would not recommend the Sofitel. Happy to discuss my comments - my mobile no is: 04…. Kind regards Sue J.

Great location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Handy to everything. Great pool area, spacious comfortable room, great breakfast, lifts struggled with a lot of quests

Great Stay

Customer review rating 5.0/5

Barry A. Families - Confirmed reviews ALL

We booked a Standard Room and were upgraded to the Penthouse Level, with great views and a very pleasant room

Bonjour Barry, Thank you for such a lovely review! It’s wonderful to hear that your stay in the Penthouse Level exceeded your expectations with its great views and comfort. As a valued Gold member of our ALL – Accor Live Limitless loyalty program, we are delighted we could enhance your experience with an upgrade. We're thrilled to know that from check-in to departure, every aspect of your stay was to your satisfaction, including the spotless condition of your room and our breakfast offerings. Your high praise for our team and the seamless booking experience through our website is greatly appreciated and serves as a motivator to continue our commitment to excellence. We look forward to the pleasure of welcoming you and your family back to Sofitel Gold Coast Broadbeach. Thank you once again for recommending our loyalty program and for being a cherished member of our community. Merci, Fraser Ross General Manager fr…

No free internet access. Very old elevators

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

First time staying in a hotel without free internet access. It’s 2024, even old airbnbs have free wifi. Elevators are really old. Staff kept clarifying and charging for my breakfast buffet (not seemingly aware it was part of the package) Only redeeming factor is the breakfast buffet. Good food.

Bonjour, Thank you for your valuable feedback. I am sorry for any confusion regarding the Wi-Fi and breakfast charges during your stay. I have reviewed your invoice and can confirm there were no extra charges as both were prepaid through a third-party service. Additionally, I'd like to note that free Wi-Fi access is a benefit offered to our ALL – Accor Live Limitless loyalty program members. Understanding that you are not a member, we would be pleased to assist you in joining the program for future visits to ensure you receive this and other benefits. Our team is also taking immediate steps to improve communication at the front desk to avoid such misunderstandings going forward. We appreciate your input as it helps us enhance our guest experiences, and we hope to have the pleasure of hosting you again soon under better circumstances. Merci, Fraser Ross General Manager fr…

Great sized room in a tired looking building

Customer review rating 4.0/5

Malcolm A. Business - Confirmed reviews ALL

Slow check in experience. Would help if your lifts worked.

Bonjour Malcolm, Thank you for taking the time to provide us with your feedback following your recent stay at Sofitel Gold Coast Broadbeach. I am glad to hear that you enjoyed the spaciousness of your room and our breakfast service, and that our team made a positive impact on your experience, particularly during breakfast. However, I sincerely apologize for the slow check-in process and the issues with our elevators. We understand that these aspects can significantly impact the overall experience, and we are actively working on solutions to improve the efficiency of our check-in process and the functionality of our lifts. Ensuring that these facilities are up to standard is a priority for us. We are also reviewing our readiness of rooms to ensure that they are available at the agreed time, as we recognize how important this is, especially for our business travellers. Thank you for your compliments on our sustainable development initiatives and for being a valued member of our ALL – Accor Live Limitless loyalty program. We hope to have the opportunity to better serve you in the future and to enhance your overall impression of our loyalty program. Merci, Fraser Ross General Manager fr…

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Other web-users rate our hotel

  • 1,431 reviews 9.4/10 Location
  • 2,429 reviews 6.6/10 Room
  • 2,510 reviews 8.4/10 Service
  • 121 reviews 4.7/10 WiFi
  • 765 reviews 5.6/10 Cleanliness
  • 740 reviews 8.5/10 Breakfast
  • 659 reviews 4.6/10 Amenities
  • 620 reviews 6.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.